We aim to process all orders within 1 working day of receipt, however during busy seasons, it might take us a little longer.
Our UK Shipping Options / Rates:
- 1st class post by Royal Mail - £3.95 for orders under £35 and £1.00 for orders over £35.
- 2nd class post by Royal Mail - £2.95 for orders under £35 and FREE for orders over £35.
- Next day delivery - £5.95 - Please note that there may not be deliveries on Saturdays and next day delivery is the norm but not guaranteed. You may need to sign for the parcel.
- Free Shipping: Please note that if your order qualifies for free UK shipping, it will be sent by 2nd class Royal Mail service.
International Shipping Rates:
- Europe: £12
- Non-Europe: £20
We can ship to many global destinations. If your country is not on the checkout address list, please Contact Us. Sometimes countries are not listed because we have distributors from whom you can buy locally - please see our stockist page for details.
Please note that on 1st January 2021, the UK sadly left the EU customs union :-(, so all orders to EU country addresses will be treated as per all other international orders and zero-rated for VAT. You will need to pay import VAT at your country's local VAT rate to the courier to receive your parcel. We're sorry about this.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.