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FAQs

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Have a question about Odylique?

Well, we may already have an answer for you!


If you don't see your query answered below, please get in touch with us at customercare@odylique.co.uk, or phone us on 01638 491022.

 

General

Are there grains in your products?

Although we do not include wheat in our products, some of our products do contain oats. Our 3-in-1 Maca Mask and Honey & Oat Cleansing Bar contain oats that gently exfoliate and soothe the skin.


Are your products Vegan?

Whilst all of our products are vegetarian, a few of our products aren’t classed as vegan.The only ingredients we use that are sometimes classed as non-vegan are honey and beeswax. However, many vegans are still happy to use them, depending on the individual. We also only use organic beeswax and honey – which has actually been praised for boosting the local bee population! 
We only source the kindest ingredients from trusted suppliers who don’t practice unethical or cruel methods of farming, which is why we are able to label every single one of our products cruelty free.

Are your products PH balanced?

Our skin’s naturally protective ‘acid mantle’ is generally between pH 5-6. All our products are formulated to closely support this balance as well as the all-important natural moisturising factor (NMF) and barrier function of the skin. Our pure organic cleansing bars naturally have a slightly higher, more neutral pH (around that of water) due to the saponification process which releases moisturising glycerine from the rich botanical oils for gentle, non-drying and detergent-free cleansing.


Why do natural products cost more?

We would have to say because of the quality! Natural and organic products are based on ‘living’, full-of-goodness plant ingredients like avocado oil, precious extracts and essential oils which hold many skin benefits. Also, as with foods, certified organics will cost more than non-organic as they are grown and harvested more sustainably without artificial fertilisers and pesticides - much loving care goes into producing that extremely high quality. Fair-trade certified ingredients also cost more as the producers are paid a fair price for their labours.


How are Odylique products preserved?

Our products are conserved with a synergistic blend of natural botanical extracts. Odylique products don’t actually contain ‘preservatives’ as such. All dedicated preservatives, (even those permitted in organic products) are synthetic in origin. Being 100% natural, all our products can be described as ‘preservative-free’ - they simply contain natural ingredients with stabilising and antimicrobial properties.

Packaging

Why don't you use glass bottles for all your products to cut down on your plastic consumption?

Although we try to cut down as much as our single use plastic consumption as possible (many of our plastic bottles are made out of recyled plastic from old milk bottles!) it is very diffcult to go completely plastic free. For some products, such as our shampoo, a glass bottle just isnt practical as it can become slipperly when wet and dropping glass on your foot is not a pleasant sensation! That said, where we can replace plastic for glass we have done so!


Why can't you change your packaging and stop using the pumps in the glass bottles?

We regularly review our packaging to make it as user friendly and environmentally friendly as possible. We have had several requests to change the glass bottle pumps into just regalar glass jars, however because the ingredients that go into our products are natural it is important to make sure that they aren't contaminated with anything that might already be on your hands as it might affect the long term consistency of the product! That means that using the pumps is the best way to get the most out of our products.

Ingredients

Does coconut oil clog pores?

Coconut oil is actually termed a ‘dry’ oil and contains a unique blend of antibacterial fatty acids shown to be highly effective at controlling acne-forming bacteria and together with other actives, is a great ingredient in a product formulated for the care of oily and acne-prone skin. Coconut oil has unfairly been branded as 'pore clogging' (or comedogenic) thanks to some misinformation online which rates ingredients on a scale from 0-5, depending on how comedogenic it is. However, there appears no scientific basis to this and the ratings often vary from site to site.

Are your products gluten free?

Yes, all of our products are gluten free.
There is a relative of gluten in oats which rarely causes the sensitivity associated with wheat, but should you wish to avoid our two products containing oats, they are Honey and Oat Cleansing Bar and Maca Mask.

Is the coconut oil in your products comedogenic?

No! Coconut oil is actually termed a ‘dry’ oil and contains a unique blend of antibacterial fatty acids shown to be highly effective at controlling acne-forming bacteria and together with other actives, is a great ingredient in a product formulated for the care of oily and acne-prone skin. You may have read online that coconut oil is pore-blocking - however, like many claims you read online, there appears no scientific basis to this at all.

Do you use palm oil in your products?

No. We have never used palm oil as an ingredient in any Odylique products. We do use a couple of ingredients that may use palm oil as an input material, for example, the emulsifiers cetearyl glucoside or cetearyl alcohol, which are largely derived from corn sugar and or coconut. We have sought assurance from our suppliers that if they are at certain times obliged to use palm oil as a feeder material, it is from a certified sustainable (RSPO) source. This is also a requirement of our organic certification along with a guarantee of no genetically modified ingredients.

Pregnancy

Are your products safe to use during pregnancy? 

With the exception of our Muscle Ease Massage Oil and Mosimix Body Oil, which are particularly potent due to their essential oil content, all of our products are suitable for use during pregnancy. We would even go further to say that we would recommend our products (minus the ones stated above) for use during after after pregnancy due to the levels of natural, non-toxic ingredients. For more information, check out our blog!

Skin Conditions

I have impetigo - what cleanser should I use?

Go for a cleanser which is not resistant to the bacteria involved or will leave an imbalance in your skin’s natural defence system. Tea tree is an amazing skin-friendly antibacterial and we suggest a regime based on this to try and break the cycle of infection and encourage healing. We would recommend our Lemon and Tea Tree Purifying Wash – a wash-off cleanser to use morning and evening. Follow this with Odylique Spot-on Serum (SOS) applied sparingly with clean fingers (washing them well afterwards to avoid spreading the infection).


Is it normal to break out after new skin care?

Whilst it isn’t usual with our products, it is possible to experience breakouts after using a deep-cleansing mask as it draws out toxins from the skin. In fact many beauty experts suggest avoiding a detox mask within a few days of a big occasion for this reason!

Hair 

What do you recommend for coloured hair? 

Regular colouring does tend to make the scalp and hair shaft more dry and porous, so we would recommend a combination of our Gentle Herb Shampoo and our Ultra Rich Balm. Our shampoo is high in antioxidants which will help reduce colour fading as well as being rich in aloe vera to tackle the dryness. Pair this with our Ultra Rich Balm, containing buckthorn berry, an ingredient renowned for promoting hair health! 

Which shampoo do you recommend for an itchy scalp? 

Although both of our shampoos are suitable, our Tea Tree & Herb Shampoo is more appropriate for an itchy scalp, due to its tea tree oil content. Tea tree oil has lots of benefits, including it's anti fungal properties, which so often contributes to an itchy scalp! That said, we also recommned our Gentle Herb Shampoo as it is balancing and conditioning for all hair types, including dyed hair, and is bursting with organic herbal ingredients and coconut oil which helps nourish the scalp.

Makeup


How often should I change my mascara? 

Because our eyelashes are home to many microscopic bugs and the wand is then put back into the product, mascara is more prone to contamination than many products. For this reason, it is recommended to change mascara after 4 months, which is the 'period after opening' indicated within the open jar symbol on the box. Although many people use mascara for longer than this without a problem, it is really a wise precaution to discard after the recommended time (or sooner if you have had an eye or eyelid infection) and certainly if there is any sign of eye irritation.

Product Specific


Do I use Superfruit Concentrate before or after I moisturise? 

Superfruit Concentrate is a facial oil therefore it works best on slightly moist skin. By applying it on top of your moisturiser it will allow for optimum absorption of both products, locking in maximum hydration

Why isn't your sunscreen SPF50?

sunscreen with an SPF of 15 will protect you against 93% of UVB rays whilst an SPF of 30 will protect you from 97%. Anything higher than this often gives people the wrong idea that they are being protected significantly more – SPF 50 blocks 98% of UVB rays, not much more than SPF 30!

What is the UVA star rating of your sun screen?


Our Natural Sun Screen doesn’t carry the old Boots star rating, but complies with the now widely used UVA PA system. According to EU legislation, a sunscreen has to achieve the ratio of at least 1/3 of the SPF in order to use the UVA in a circle symbol (like we do on our packaging). This signifies in the case of high SPF (ie from 30-50), an equally high level of UVA protection.